|Comium selects ESKADENIA for its new telecom operations in the Ivory Coast & Gambia
|Comium Group, West Africa's leading mobile service provider, has signed with ESKADENIA on the deployment of ESKADENIA’s Billing & Customer Relationship Management System (ESKADENIA® BCRM) and ESKADENIA® Mediation Gateway for its new GSM operations in the Ivory Coast and Gambia.
With the new contract, ESKADENIA will be adding its tenth billing project in the area of telecom customer care and billing in Europe, the Middle East and Africa.
The Billing system will enable Comium in the Ivory Coast and Gambia to skilfully handle all billing services, customer care functions, interconnect and roaming agreements, and customer self-care Internet access for prepaid and post-paid subscribers connected to its GSM and GPRS networks.
The bilingual ESKADENIA Billing & Customer Relationship Management System (ESKADENIA® BCRM) is a high-performance, mission-critical software application that enables real-time billing in telecommunications networks. The modular software solution comprises Customer Relationship Management, Marketing, Service Provisioning, Product & Pricing Management, Rate Plan Management, Rating, Billing, TAP 3.11 Roaming, Interconnect and Revenue Sharing modules, in addition to an advanced Point of Sale system.
ESKADENIA will also deploy its Web-enabled GSM and GPRS Mediation Gateways that collect call data from the switches, convert them into relevant formats, and forward them to any destination. ESKADENIA® Mediation Gateway can be connected immediately to any switch brand and switch version. The Mediation Gateways at the Comium new operations will be interfaced to Huawei Mobile Switch Centre (MSC), Huawei Base Station Controllers (BSC), and Huawei Intelligent Network.
ESKADENIA® BCRM and ESKADENIA® Mediation Gateway have been completely designed and developed at ESKADENIA in accordance with both the GSM and CCITT recommendations for billing and number plan standards. Additionally, the Billing & Customer Relationship Management System supports billing for landline telephony services and Intelligent Network services. It also supports the billing of customers by the second, which is an essential value to its charging capabilities. Both systems have been deployed on Sun Microsystems hardware platform.
“The successful deployment of the BCRM System for our two new operations (Ivory Coast & Gambia) marks the fourth rewarding installation of ESKADENIA’s GSM Billing Solution for COMIUM Group. The latest release of the BCRM application enabled us to offer a lucrative, efficient, and flexible business solution to cater for our remote operations by making use of the most advanced practices in both the Telecommunication and Computer industries”, said Mr. Fouad C. Dandan, Vice President of C-systems, ICT Arm of Comium Group Holding.
“The Ivorian telecoms and mobile GSM markets are set to witness exponential growth into the future. Comium, as one of four license holders in the Ivorian market, is planning the commercial launch of the new network in the 2nd quarter of 2007”, (By Comium, Abidjan, Ivory Coast, July 5, 2006).
Mr Nael Salah, Managing Director of ESKADENIA Software Solutions stated that “We take pride in deploying our billing systems for Comium’s new operations in the Ivory Coast and Gambia. We would like to consider these new orders from Comium as an indication of the high level of customer satisfaction ESKADENIA has achieved from the previous billing projects with Comium”.
About Comium Mobile
Comium Mobile is a fully owned subsidiary of the Comium Group Luxemburg. In addition to the Ivory Coast, Comium is licensed to carry out GSM 900/1800, International Voice and Broadband Wireless Internet services in Liberia and Sierra Leone. It offers integrated mobile and telecom services comprising of post paid and prepaid voice communications, value-added services, SMS, and secure high speed Internet Access, together with low cost alternative International calling card services.
About Comium Luxemburg
The Comium Group is present in over nine countries and operates several telecom assets in the Middle East and Africa regions with a wide range of activities in GSM, international traffic, internet, broadband wireless and data operations, Content, E-Government portals, contracting and turn key services engineering, as well as e-commerce, web-design and engineering. Since its foundation in 1992, the Group has dedicated itself to the advancement of emerging markets and has delivered on the promise in several countries like Liberia, Sierra Leone, Lebanon, Iraq, Armenia, Brazil and more recently Gambia and Ivory Coast.
ESKADENIA® Software Solutions is active in the design, development and deployment of a range of software products in the Telecommunications, Enterprise and Internet Applications areas. The company is based in Jordan and has sales activities in Europe, the Middle East and Africa. ESKADENIA is a product and market-oriented organisation that assists enterprises and promotes businesses by use of highly effective IT strategies, tools and solutions, and more than 80% of its sales are exported to the Global IT market. ESKADENIA strongly believes that a company's achievement is derived from the success of its Human Resources and the commitment to quality and excellence that each one holds strong to. ESKADENIA endeavours as a team to maintain quality, strive for customer respect, build up perseverance, and foster innovation while handling any task or challenge.