|Globitel releases AccuDial rnterprise, telemanagement software, with multi-site support
|As a part of its constant development and additions to its wide range of CT products, Globitel has announced the release of AccuDial Enterprise, which is an enhanced version of its current AccuDial, Telemanagement Software, the well-established solution, installed in hundreds of sites.
This latest release of AccuDial Enterprise adds many features to AccuDial and enhances the performance of existing features.
The main highlights of the new Release, AccuDial Enterprise, are:
- Support for Multi-Site.
- Support for Multi PBXs.
- Flexible Data collection process (SMDR, TCP/IP, Modem)
- Central Storage of records.
- SQL compatible database with easy SQL upgrade, when required.
- Advanced reporting capabilities.
- Enhanced user interface.
This solution enables large organizations with offices in different remote locations or with different PBXs to monitor the use of the lines from a central location, thus enhancing the control and the reporting process.
AccuDial is a call management/accounting system designed to reduce personal calls, to stop telephone abuse and misuse, to improve productivity of sales and support groups and to increase efficiency by identifying unused extensions and trunks. AccuDial connects to almost any telephone system with SMDR printer output, it has the capabilities to record all call information (call type, duration, date/time, phone number dialed, transfers …etc) besides analytical reports.
Globitel (www.globitel.com) is a leading provider of various converged telecom solutions including unified messaging, digital recording and monitoring, contact centers, IVR systems, message delivery platform and other custom solutions.
We develop, integrate and deploy state of the art solutions that enable our customers to enhance their business and achieve their goals. Our strong engineering background and customer-oriented approach allow us to provide our customers with the solid products, services and support.
Globitel has become a market leader for Converged Telecom solutions in the region with more than 1000 installations and an export market covering more than 23 countries around the world.
Our solutions can be integrated with other telecom equipment, including public/ GSM switches, telephone systems, call centers, SMSC’s…etc using standard protocols and interface such as SS7, PRI/BRI, R2, SMPP for SMS, TAPI and more.