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French Version

Fastlink launches a new portal and customer online service under one umbrella… powered by ESKADENIA

ESKADENIA Software Solutions has successfully deployed an advanced Customer Service Online Module “1234Online” for Fastlink, a leading GSM operator in Jordan, and revamped Fastlink’s, www.fastlink.jo, as a multi-access portal adding to it new functionalities and attractive features.

Fastlink’s dynamic applications are now accessed through an advanced multi-access portal platform, which serves as an umbrella providing a common way of handling a vast range of services.

The unified platform provides high efficiency that reduces operative costs and makes it faster to develop and deploy new services for end users.

Built on Oracle 10G Application Server, the portal outshines other GSM operators’ Internet websites, being the first to be developed using this advanced Oracle technology. The platform comes with a wireless option that supports the multi-access features of the portal, and provides connectivity with information channels and with other wireless components.

“ESKADENIA’s commitment and expertise has driven us to use their capabilities to achieve our own goals. The services, which are delivered by them, fulfil our requirements. With this new platform we will have more flexibility in deploying new services effectively and in a short period of time”, stated Fastlink's CEO Mohammed Saqer.

The portal is shipped with flexible and empowered Content Management functionalities to manage, edit, and publish the portal’s content. These functionalities streamline the portal’s administration process and reduce the workload of the Fastlink staff. Any content editor with proper training can benefit from a wide range of rich features without technical assistance or knowledge of the underlying technologies. The multi-access portal also allows access through the Internet, WAP and SMS, and provides a wide variety of features for guests and registered users.

Fastlink’s Marketing Director Bashar Arafeh stated, “Fastlink Web portal will allow our customers to interact and use different services via Internet”, adding “this new portal will allow us to introduce a variety of advanced features to the market”.

Adding greater value to this huge project, the Customer Service Online Module “1234Online” provides a comprehensive flexible solution for managing customer services at Fastlink. The module allows both corporate users and individual users to access and administer their accounts. Users can add or delete certain services from their accounts, check on the status of their bills, view and print detailed bills, generate reports, submit complaints, and manage their Kurmalak service. Anything that the user can do by calling 1234 can now be done through the portal’s interface.

In addition, “1234Online” provides corporate subscriptions with administrative privileges to manage corporate subscribers’ numbers, privileges over the system, and corporate subscription’s preferences in general.

“Fastlink has always been striving for quality and product excellence; this is a milestone in a more integrated IT and Telecom business. Fastlink is setting the pace for the GSM industry in the region through such an advanced portal platform and we are very proud to take part in such an important achievement”, said Nael Salah, Managing Director of ESKADENIA Software Solutions.

About Fastlink

Jordan Mobile Telephone Services Company Ltd. “Fastlink”, founded in 1995, was the first operator to introduce mobile phone services into Jordan. In just a few years, the company earned its reputation as the most progressive telecom operator in the region in terms of competitiveness and readiness to adopt new technologies and deploy cutting-edge services. Since its inception, Fastlink has tallied subscriber growth at an exponential rate, with the number of users currently exceeding 1,035,000. Through more than 1,700 cell sites, Fastlink covers the entire populated area of the Kingdom. In January 2003, Mobile Telecommunications Company K.S.C. (MTC) acquired Fastlink in what was considered the largest single acquisition in the Middle East area, and the largest private sector investment in Jordan.

For more information, please visit www.fastlink.jo.


ESKADENIA Software Solutions is active in the design, development and deployment of a range of software products in the Telecommunications, Enterprise and Internet Applications areas. The company is based in Jordan and has sales activities in Europe, the Middle East and Africa. ESKADENIA is a product and market-oriented organisation that assists enterprises and promotes businesses by use of highly effective IT strategies, tools and solutions. More than 70% of ESKADENIA sales are exported to the Global IT market.

For more information, please contact us at contacts@eskadenia.com, or visit our site, www.eskadenia.com.

Mirna Malki

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