- Advertising Agencies
- Arabic Sweets,
Pastries, Chocolates
- Architects

- Banks
- Beauty

- Car Rental
- Coffee Shops
- Commerce
- Consulting
- Craft

- Data Processing &
Computer Systems
- Decoration &

- Environment / Waste
Management Services
- Express Delivery
- Equipment : food
services, catering,
kitchen, laundry

- Financial Services
- Flowers
- Food & Beverage

- Hotels 3
- Hotels 4 & 5
- Hotels & Suites

- Industry
- Insurance
- Interior Design /
- Internet

- Jewelleries

- Leisure
- Lighting

- Medias
- Medical / Technology

- Office Equipments /
- Outside Decoration

- Printing

- Real Estate
- Restaurants

- Security
- Shop Systems
- Superstores

- Telecommunication &
Mobile Phones
- Transport
- Travel Agencies


Back to archives Back to news
French Version

Zanzibar Telecom selects the Jordanian Eskadenia as its billing solution provider

Zanzibar Telecom Ltd (ZANTEL), a leading Telecom Operator in Tanzania-Africa, has chosen to deploy ESKADENIA Billing & Customer Relationship Management System (BCRM®) and ESKADENIA® GSM Mediation Gateway. This is the sixth deployment project of ESKADENIA's billing system in the telecom sector.

ESKADENIA® BCRM will enable Zanzibar Telecom Ltd (ZANTEL) to professionally handle all billing services, customer care functions, interconnect and roaming agreements for all subscribers connected to its GSM networks.

The system is a high performance, mission-critical software application that enables real-time billing in telecommunications networks. The modular software solution comprises Customer Relationship Management, Marketing, Service Provisioning, Product and Pricing Management, Rate Plan Management, GSM Rating, Billing, TAP 3 Roaming, Interconnect, and Revenue Sharing modules.

ZANTEL has signed with ESKADENIA for an initial licence of 200,000 subscribers; a number that will be upgraded at further stages within a foreseen time plan. The system will manage accounts of post paid and prepaid subscribers and provide complete rating of more than 1,000,000 CDR per an hour.

ESKADENIA will also deliver its Web-enabled GSM Mediation Gateway to ZANTEL that collects call data of any format, converts them into any other required format, and forwards them to any destination. ESKADENIA® Mediation Gateway can be connected immediately to any switch brand and switch version. The gateway will support interface to Ericsson mobile switch, and Ericsson Charging System-IN platform.

Furthermore, ESKADENIA® BCRM offers a complete interconnect solution to handle all types of operations at ZANTEL including transit calls, as ZANTEL is considered an international gateway between its region and other international Telecom Operators in Europe, Asia, Africa and America.

ESKADENIA® BCRM and ESKADENIA® Mediation Gateway have been completely designed and developed from scratch at ESKADENIA in accordance with both the GSM and CCITT recommendations for billing and number plan standards. Additionally, the Billing & Customer Relationship Management System supports billing for landline telephony services, and Intelligent Network services. The system supports the billing of customers by the second, which is an essential value to its charging capabilities.

It's worth mentioning that Etisalat's affiliate, Zanzibar Telecom (ZANTEL), has won a license to operate fixed line and mobile telephone services throughout Tanzania. ZANTEL will operate the African nation's second network and is partially owned and totally managed by the UAE telecom giant Etisalat.
"ESKADENIA has successfully proven to be the provider of choice for ZANTEL through the excellent response time and the qualifications of its high-standard resources, as well as the smooth implementation of the ESKADENIA® BCRM and GSM Mediation Gateway", said Salem Alkindi, Director of Engineering and Network Operations at Zanzibar Telecom Limited-ZANTEL.

"This agreement underlines ZANTEL's trust in ESKADENIA's proven track record to deliver advanced turnkey systems for telecom operators and in ESKADENIA as a leading regional supplier of Customer Care & Billing solutions. We consider this important agreement as the start of a long term business relations with ZANTEL", said Nael Salah, Managing Director of ESKADENIA.


ESKADENIA Software Solutions is active in the design, development and deployment of a range of software products in the Telecommunications, Enterprise and Internet Applications areas. The company is based in Jordan and has sales activities in Europe, the Middle East and Africa. ESKADENIA is a product and market-oriented organisation that assists enterprises and promotes businesses by use of highly effective IT strategies, tools and solutions. More than 70% of ESKADENIA sales are exported to the Global IT market.

For more information, please contact us at contacts@eskadenia.com, or visit our site, www.eskadenia.com.

Yann Rotil

Some Marks
To see in Jordan
Fairs & Exhibitions
Useful Addresses
Media of 1stjordan
Impact of 1stjordan
The 'First Jordan' Card
Press Book
Exotica - Flowers - Shopping on line
Engineering Consultants Lebanon
Nsouli Jewelry Lebanon
Hotel Beirut Lebanon
Rent Villas France for Holidays, Seasonal Rentals France
Sole Agent for Philips & Whirlpool in Lebanon
Arab Printing Press Lebanon
Hotel Beirut Lebanon
Arabic Music, CD Arabia
Hotels Syria
Groupe PMR