|ESKADENIA's billing system up & running in Sierra Leone-Africa
|ESKADENIA Software Solutions has successfully deployed its turnkey Billing & Customer Relationship Management System (ESKADENIA® BCRM) for the telecom operator COMIUM Sierra Leone in Africa. This marks the seventh project for ESKADENIA in the area of telecom billing and customer care.
The Billing system enables COMIUM Sierra Leone to professionally handle all billing services, customer care functions, interconnect and roaming agreements, and customer self-care Internet access for all subscribers connected to its GSM network.
The ESKADENIA Billing & Customer Relationship Management System (ESKADENIA® BCRM) is a high-performance, mission-critical software application that enables real-time billing in telecommunications networks. The modular software solution comprises Customer Relationship Management, Marketing, Service Provisioning, Product and Pricing Management, Rate Plan Management, Rating, Billing, TAP 3 Roaming, Interconnect and Revenue Sharing modules. ESKADENIA has also delivered its Web-enabled Mediation Gateway to COMIUM Sierra Leone.
The ESKADENIA® BCRM and Mediation Gateway systems have been completely designed and developed at ESKADENIA in accordance with both the GSM and CCITT recommendations for billing and number plan standards. Additionally, the Billing & Customer Relationship Management System supports billing for landline telephony services, Intelligent Network services and GPRS.
"The successful deployment of the BCRM System for our Sierra Leone’s operation marks the third rewarding installation of ESKADENIA’s GSM Billing Solution for COMIUM Group. The latest release of the BCRM application enabled us to offer a lucrative, efficient, and flexible business solution to cater for our remote operations by making use of the most advanced practices in both the Telecommunication and Computer industries", said Mr. Mostapha Karaki, Billing Division Manager at COMIUM Group.
He added, "The advanced three tier architecture of the application allowed us to deploy a Points-of-Sale Application at Sierra Leone, while hosting the Database and Web Services at our existing Data Centre in Liberia. Using a small VSAT bandwidth, we were able to provide a secure data tunnelling between the client front end application and the remote Data Centre. This setup has greatly enhanced the efficiency of our operation, as we have managed to capitalize on the existing hardware installation to serve multiple locations, reduce the number of support staff, and achieve proper maintenance and security of valuable data".
"The successful deployment of our billing project in Sierra Leone reflects our sincere commitment towards exporting state-of-the-art IT solutions from Jordan to the regional and global telecom markets", said Mr Nael Salah, Managing Director of ESKADENIA Software Solutions.
About COMIUM Group
COMIUM Group, www.comium.com, is a Group of Engineering and Service companies specializing in the Telecommunications sector. The Group is an acknowledged leader in the provision of telecommunication services the Middle East and Africa. The Group has within a period of 12 years established itself as a major player from Lebanon and the Middle-East in the field of telecommunication operations and know-how.
COMIUM has announced the acquisition of a 3rd GSM license in the Republic of Sierra Leone in May 2004, and is expanding its presence in the West African telecom market. Sierra Leone's operation is an affirmation of the operator's commitment to develop, deliver, and operate world-class fixed and mobile telecom networks and services to the global market.
ESKADENIA® Software Solutions is active in the design, development and deployment of a range of software products in the Telecommunications, Enterprise and Internet Applications areas. The company is based in Jordan and has sales activities in Europe, the Middle East and Africa. ESKADENIA is a product and market-oriented organisation that assists enterprises and promotes businesses by use of highly effective IT strategies, tools and solutions, and more than 70% of its sales are exported to the Global IT market. ESKADENIA strongly believes that a company's achievement is derived from the success of its Human Resources and the commitment to quality and excellence that each one holds strong to. ESKADENIA endeavours as a team to maintain quality, strive for customer respect, build up perseverance, and foster innovation while handling any task or challenge.
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